As of January 2015, MetroPCS users can call *611 from a MetroPCS phone or 888-8metro8 to ask either service or payment questions. The 888-8metro8 phone number is for general MetroPCS customer service.

Customer support agents are available 24 hours a day, 7 days a week at 888-8metro8. In addition to the general customer service line and *611, MetroPCS offers several additional contact options to ask questions or pay a bill. Dialing *99 enables payment through MetroPCS's automated system. Bills can also be paid via the MyMetro app for debit or credit card payments, the VCPay app on Blackberry and Android phones, or online at using the My Account section or setting up the AutoPay feature.