Common CD-ROM drive problems include mechanical problems, such as a dusty focus lens or the drive not opening, or software problems, such as the computer not recognizing the CD-ROM drive. Both types of issues can have simple solutions once diagnosed.

Common mechanical problems with CD-ROM drives include a dusty lens, a broken drive belt or grease blocking the mechanism. Cleaning kits are available to clean off the lens or the grease on the mechanisms. To resolve the software problem of the computer not recognizing the CD-ROM drive, go to the computer's device manager to make sure the driver software is updated. This solution might require the computer to be connected to the Internet.