As of 2015, customers can access their CenturyLink accounts online by visiting and clicking on the My Account tab. If an online account needs to be established, a CenturyLink customer can start the process by entering his phone number or account number.

CenturyLink customers can use their online accounts to view current and past bills, make payments, change billing options or set up automated payments via credit card. The website also allows customers to view call details, update authorized account users or change the billing address.

Customer service representatives are available to assist customers and potential customers with questions about billing and other issues.