HP online support technicians are available to provide product startup help through the HP Chat Support tool on the company's website. Chat support is only available to HP customers who have a valid warranty or service agreement.

Qualifying customers can access chat support for a wide variety of HP products, from desktop computers and cameras to smartphones and printers. To access the chat tool, a customer must find her product in the product list on the chat support homepage. After navigating to the correct product page, the chat tool login requires a product serial number, a service agreement ID or an HP Care Pack ID that qualifies for Chat Support access. The chat tool launches after login is confirmed.